How to Send Yourself a Copy of Order Confirmation Emails in Magento

One of the great things about Magento is that not every website change or customization that you want to make requires an actual Magento developer to complete. The ecommerce platform actually gives users quite a bit of control over their ecommerce website, allowing them to make configuration changes (amongst other things) right from the CMS admin panel. Once you’ve set up your Magento store, you want to be sure you know when an order is placed (so that you can fulfill it quickly). In place of being glued to the Sales > Orders screen, you can have a copy of each order confirmation email sent directly to you or anyone else on your team. This allows you to be more flexible, and not need to refresh the Dashboard to see new orders; they will automatically land in your inbox.

Before you begin, be sure that your transactional emails are all set up. To confirm, log into your Magento Dashboard and go to System > Transactional Emails.

Magento, Transactional Emails, How to Send Yourself a Copy of Order Confirmation Emails in Magento
Make sure, at the very least, that New Order and New Order for Guest are set up. This way, customers will get an email confirmation when they place an order on your site.

Magento, Transactional Emails, New Order, New Order for Guest, How to Send Yourself a Copy of Order Confirmation Emails in Magento
Now, we’re ready to set up your Bcc copy of the order confirmation emails. From the Dashboard, go to
System > Configuration.

Magento, Transactional Emails, System, Configuration, How to Send Yourself a Copy of Order Confirmation Emails in Magento
On the left sidebar, under the SALES heading, click on Sales Emails.

Magento, Transactional Emails, Sales Emails, How to Send Yourself a Copy of Order Confirmation Emails in Magento
Click on Order

Magento, Transactional Emails, How to Send Yourself a Copy of Order Confirmation Emails in Magento
Make sure Enabled is set to Yes. Then, put in your email in the Send Order Email Copy To field. You can add multiple emails by separating each email by a comma. Lastly, be sure that Send Order Email Copy Method is set to Bcc.

While you’re there, you can also set up Bcc emails of all the transaction emails (like Invoice emails and RMA emails).

Magento, Transactional Emails, Sales Emails, How to Send Yourself a Copy of Order Confirmation Emails in Magento

 

When you are all set, be sure to click the orange Save Config button.

Magento, Transactional Emails, Sales Emails, Save Configuration, How to Send Yourself a Copy of Order Confirmation Emails in Magento

Now, when a customer gets an Order Confirmation email, you will too!

18 Responses to “How to Send Yourself a Copy of Order Confirmation Emails in Magento”

    • ifuel

      Hi Lifeform:

      1.) Are you using any sort of email relay service? We use SendGrid to ensure that all our transactional emails are delivered (both to the customer, and to us).

      2.) Also, when you added your email address, did you enter them as [email address1], [email address2] (you need a space after the comma)?

      3.) Lastly, and this is a silly one, did you enable the transactional emails? You can confirm by going to System > Transactional Emails. Make sure you have a template for “New Order”

  1. What if you have all the settings correct and still aren’t receiving the emails? Also is there a way to resend additional order confirmation emails without also notifying the customer?

    • ifuel

      Hi Jordan:

      Are your customers receiving their order confirmations emails? If no one is receiving emails, you may want to check that your site is set up to send emails (you can place a test order to confirm that you receive the email).

      And sadly, no, there is no way to resend an order confirmation email to just yourself; both you and your customer would receive it.

      • My website has re-sent every confirmation email from the past 6 months to me and all my customers. This is the 2nd time this has happened. The first time was about 6 months ago. My customers are worried that they are being re-charged and will receive duplicate merchandise. It’s embarrassing and time consuming to answer all the emails I’m getting about this problem. How do I stop this from happening again?

        • Hi Paige:

          I’m so sorry to hear that; that seems like a customer service nightmare.

          Prior to those emails being re-sent, was anything reset or restarted within Magento?

  2. I have configured order notification for two different email id as you suggested above, but i get order notification on only first email but not receiving on second email or more. and i am using default magento sender email “sales@example.com”. and magento version is 1.9.0.1

    So please suggest me how i configured it.

    Thanks

  3. There are times when we don’t want to email a copy of the invoice to the customer. We thought when we don’t check the “Email Copy of Invoice” button at the bottom of the invoice page it wouldn’t. However, our customers still receive them. Any suggestions?

    • Hi Kevin! Is the invoice email coming from Magento, or your payment gateway (like PayPal or Auth.net)? Also, are you manually marking orders as invoiced, or are you using a 3rd party service to manage orders?

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